Voyadores Customer Billing Process

This guide provides an overview of the billing process for all Voyadores customers, including billing generation, notifications, payment handling, account suspension, and deactivation procedures.

Part 1: Billing Generation

Voyadores generates billing statements based on the customer's subscribed billing cycle.

Monthly Billing Cycle

• Billing statements for monthly maintenance subscriptions are generated two (2) weeks prior to the start of each billing cycle.
• Customers are encouraged to review and settle the invoice before the due date to avoid service interruptions.

Annual Billing Cycle

• Billing statements for yearly subscriptions are generated one (1) month prior to the subscription renewal date.
• Early generation allows customers sufficient time to process payments and renew subscriptions without interruption.

Part 2: Billing Notification

Customers will receive billing notifications through the following channels:

Email Notification

• Billing invoices and payment reminders are sent to the registered email address of the customer.
• Customers are advised to regularly check both inbox and spam/junk folders for billing communications.

Voyadores Application Notification

• Billing details can also be viewed directly within the Voyadores Application.
• Navigate to: Manage Module > Billings Page
• Customers may view:
  • Outstanding invoices
  • Due dates
  • Billing history
  • Payment status
• Billings: This is where you manage all billings from your vendors.
• Organize invoices by source: Use the tabs to view invoices based on their source. Subscription shows invoices billed from your Voyadores plans, while Others lists invoices from external or manual sources.
• Find the right billings quickly: Use the search bar or filters to locate billings by vendor or status-perfect for managing multiple vendors.
• Your billings at a glance: All billings appear here. Review details like custom invoice number, vendor, description, date, due date, vendor, and amount owed in one view.

Part 3: Payment

Customers are required to settle all outstanding invoices on or before the indicated due date.

Payment Reminders

• Payment reminders may be sent periodically for unpaid invoices.
• Failure to settle payments within the agreed period may affect account accessibility.

Proof of Payment

• Customers may be requested to submit proof of payment for verification and processing purposes.

Part 4: Account Suspension

Accounts with overdue or unpaid invoices may be subject to temporary suspension.

Suspension Conditions

• Account suspension may occur if payment remains unsettled beyond thirty (30) days from the invoice due date.
• During the suspension period:
  • Users are restricted from accessing the Voyadores Application.
  • Modules and features may become unavailable.

Reactivation

• Suspended accounts may be reactivated once all outstanding balances are fully settled within fifteen (15) days from the start of the suspension period.
• Account reactivation is subject to payment verification and confirmation by the Voyadores Billing Team.

Part 5: Account Deactivation

Accounts that remain unpaid after the fifteen (15)-day suspension period may be permanently deactivated.

Deactivation Conditions

• Continuous non-payment despite billing reminders and suspension notices may result in permanent account deactivation.
• Deactivated accounts may lose access to:
  • System data
  • User access
  • Voyadores Application services

Account Recovery

• Recovery or restoration of permanently deactivated accounts will no longer be possible.
• Customers who wish to continue using Voyadores after deactivation will be required to undergo a new account onboarding process.