Client Guide: How to Submit Concerns Using Microsoft Teams

This guide will help you access Microsoft Teams as a guest and submit your concerns properly so our support team can assist you efficiently.

Part 1: Installing Microsoft Teams

1. Download Microsoft Teams using the link below:
   https://www.microsoft.com/en-us/microsoft-teams/log-in
2. Once downloaded, install the application on your device.
3. After installation, kindly register and log in using your email address.

Part 2: Account Endorsement and Support Process

• The Accounts Team will endorse a designated Point of Contact (POC) for each account to the Support Team.
• Please note that only the assigned POC is authorized to raise concerns through the Microsoft Teams support thread.
• If you encounter any issues while submitting a concern via Microsoft Teams, you may use the alternative contact below:
  Email: [email protected]

Part 2.1: Accepting Your Microsoft Teams Invitation

You will receive an email invitation from our team to join Microsoft Teams as a Guest User.

Step 1: Sign In or Create an Account

• If you already have a Microsoft account, sign in using your email address.
• If you do not have an account, you will be prompted to create a free Microsoft account using your email address.

Step 2: Open the Invitation Email

• Look for an email titled "You have been added to a team in Microsoft Teams".
• Click the Open Microsoft Teams button in the email.

Step 3: Access the Assigned Channel

Once signed in:

• You will see the Team assigned to your organization.
• Click the Channel name to open it.

Part 3: Posting a Concern in the Correct Channel

Our team uses channels to organize concerns. You will be informed which channel to use (for example: General, Support, or Client Requests).

Step 1: Check the General Support Thread

In the General section, look for “Support - Voyadores.”

This is where the support team posts updates, announcements, and system maintenance notices.

Step 2: Open the Assigned Channel

• Click the correct Channel name provided to you.
• Review existing messages to check if your concern is already being discussed.

Part 3.1: Replying to an Existing Concern (If Related)

If your concern is related to an existing discussion:

1. Locate the related message.
2. Click Reply below that message.
3. Type your message.
4. Click Send.

Part 4: Creating a New Concern (If No Existing Thread Exists)

If your concern is new:

1. Click Post in Channel
2. Enter the details using the format below.
3. Click Send
   

Recommended Concern Format

Please copy and complete the template below when submitting a concern:

Subject: Short description of the issue

Description: Provide a clear explanation of the issue.

Details: (Example: Employee details, Specific Page, or Data)

Screenshot/Attachment: Attach a screenshot if available.

Part 5: Tagging the Support Team

To notify our support team immediately:

• Type Support or Voyadores in your message.
• Select the suggested group name when it appears.
  

This ensures your concern is received promptly

Part 6: Attaching Screenshots or Files

Providing screenshots helps us understand the issue faster.
To attach files:

• Click the Attach icon (paperclip), or
• Drag and drop the file into the message box.

Recommended attachments:

• Error screenshots
• System messages
• Relevant documents

Part 7: Monitoring Updates

After submitting your concern:

• Watch for replies from our support team.
• Respond within the same thread if additional details are requested.
• Avoid creating duplicate messages for the same issue.

Best Practices for Faster Support

To help us resolve your concern quickly:

• Submit concerns in the correct channel.
• Use clear subject titles.
• Provide complete details.
• Include screenshots when possible.
• Reply in the same thread for updates.